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Privacy Policy

Effective July 13, 2023

Your privacy is very important to us. The purpose of this Privacy Policy (the "Notice") is to describe what Personal Information (as defined below) and other information Kudos Financial LLC ("Kudos Financial", "KudosFi", "us," "our," or "we") may collect from you, how we may collect it, with whom we may share it, as well as the choices you have regarding our collection of information and our use and disclosure of that information to other parties.

We may collect information through our website located at kudosfi.com as well as other sites accessible via subdomains, mobile versions of any of our sites, and any other site on which we post this Notice (each a "Site" and, collectively, the "Sites"). Capitalized terms not otherwise defined here will have the same definitions as set forth in our Terms of Use.

If you do not agree to the practices disclosed in this Notice, please do not use our Sites.


Loan Originators, Mortgage Brokers, Mortgage Lenders, and Third Parties

Please note, Kudos Financial provides third party mortgage loan processing services related to mortgage loan applications that have been submitted to an independent loan originator, mortgage broker, or mortgage lender. When you choose to provide your Personal Information to us, we are collecting this information on behalf of ourselves, our parent company, subsidiaries and other entities under common control with Kudos Financial (collectively, "Affiliates"), as well those independent loan originators, mortgage brokers and mortgage lenders.

However, while we place certain limitations on loan originators', mortgage brokers’, and mortgage lenders’ use of your information, these parties may have data use or handling practices that differ from those described in this notice, and this Notice does not govern their use of your Personal Information. Please contact the loan originator, mortgage broker, or mortgage lender directly or follow the links included in the communications you receive from them in order to learn more about their privacy practices.

Similarly, this Notice does not apply to information collected by third parties, such as when you visit a third-party website, or interact with online advertisements. Please take a moment to review the privacy policies of third-party sites before you disclose your Personal Information to them, as we disclaim responsibility for their actions with regard to your information.


Information We Collect

We may collect personal and other information about you when you use our Sites, as described below. "Personal Information" is information about identified or identifiable individuals, including (but not limited to) an individual's name, mailing address, email address, or phone number, social security number, driver’s license number or state identification number, insurance policy number, education, employment and employment history, bank account number, credit card number, debit card number, or any other financial information whether used alone, or when combined with other personal or identifying information which is linked or linkable to that individual.

We typically collect Personal Information and other data from you, and use that information as set forth in this Notice or otherwise communicated to you from time to time (subject to your consent when required by applicable laws).

Newsletters, Inquiries and Emails

We may offer newsletters and/or other communications to share information with you about Kudos Financial, our products and services, or our Affiliates, helpful guides and information relating to mortgages, real estate and other topics or offers in which we believe you may be interested. We may also provide you with information about us and our related entities, advertisers, sponsors, or other business partners through these newsletters and communications. When you sign up for a mailing list, we will collect Personal Information such as your name, email, and telephone number, as well as any other information on the signup form. You may receive this information from Kudos Financial, our Affiliates, or if appropriate, our advertisers or sponsors.
 
With your consent, we may also provide you with SMS updates regarding our Sites, Kudos Financial, our Affiliates, or our products and services. We may also provide you with the option to receive calls on your mobile phone regarding our products and services. If you opt-in during signup, you consent to receive such calls and messages. To revoke your consent, contact us via email or phone using the information provided below, or follow the instructions in the message you receive.

If you contact us through the Sites

You may contact us using the "contact" page with general questions about our Sites, the Kudos Financial services and products, our business or other matters. If you do so, we will typically collect Personal Information from you, such as your name, email, and phone number, as well as other information you may choose to provide in the contact form. The Personal Information you provide through our Sites will be used primarily in the context of resolving your request or answering your inquiry, or to provide additional information related to that inquiry. We may also place you on our marketing list for information related to your inquiry or which we otherwise believe would be of interest to you, and we may otherwise use your information as described in this Notice.

When you register or sign up on our Sites

You may be able to register on our Sites in order to access and use certain services we may offer (whether on our behalf, or on behalf of independent loan originators, mortgage brokers or mortgage lenders), access mortgage or brokerage-related resources, and for other features we may add from time to time. If you register on our Sites, we will collect Personal Information such as your name, email, address and any other Personal Information required on the registration form. If you wish, you may provide us your phone number. If you register, we may also collect additional Personal Information from you in the course of providing our services, for example, to enable account onboarding, to perform mortgage loan processing services, or other service offerings. We primarily use the Personal Information we collect during registration and as part of our services to provide your requested services, manage and correspond with you about your mortgage loan application or your account, send you information and newsletters related to mortgages, brokers, properties, real estate markets, and/or other information we think may interest you, and for other matters described in this Notice.

Cookies, web beacons and other tracking technologies

Our Sites use cookies, which are small, commonly-used files that are transferred to your computer by us or a third party when you allow your browser to accept cookies. Similarly, we or our third party service providers/advertisers may also use "web beacons," "pixel tags" or other tracking technologies, which are typically small pieces of code placed on a web page to monitor behavior and collect certain data regarding the actions of our guests online. These cookies and other technologies may be used to track your online traffic patterns, to enhance your experience when using our Sites, to store information during your session, to personalize the Sites for you based on your preferences and selections, to target advertising or content to you (as described further below) and to collect information about you and your visit to our Sites for other marketing and business purposes. You can adjust your privacy preferences regarding the use of cookies and similar technologies through your browser. However, disabling cookies may impair your user experience and disable certain features of our Sites.

Data about your activities online may be collected for use in providing advertising tailored to your individual interests, either by us, our affiliates, or third parties. We may work with third parties such as network advertisers and ad exchanges to serve advertisements across the internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party websites and viewing of ads and of our content.

We and these third-party vendors, including Google, may use third-party technologies (such as a Facebook Custom Audience Pixel) together with our own first party technologies in order to analyze ad impressions, your use of ad services, and interactions with these ad impressions and ad services. The information collected may also include information about your visits to our Sites, include the pages you have viewed and what content you have seen. These third-party tracking technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements too many times; and (c) understand the effectiveness of the advertisements that have been delivered to you.

You can opt out of certain advertising by visiting the Network Advertising Initiative opt out page or permanently using the Google Analytics opt out browser add on. If you wish to take steps to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance's opt-out page at aboutads.info/choices or the Network Advertising Initiative at networkadvertising.org/optout_nonppii.asp. To learn more about how to opt out of Google's use of cookies, visit the Google's Ads Settings, here. You may control Facebook's use of interest-based ads through your Facebook account settings, or may visit the customer support page here. Please note, at this time we do not respond to browser-based "do not track" signals.

To learn more about cookies and similar tracking technologies, and how they can affect your privacy, visit allaboutcookies.org. To learn more about, or to opt-out of Google's analytic and marketing services, visit Google Analytics Terms of Use, the Google Privacy Notice, or Google Analytics Opt-out.

IP Addresses and Click-stream Data

Our Sites and servers may collect other information from you when you access our Sites, including your IP address and the pages you visited and content you viewed while on our Sites. The Information collected cannot typically be used to identify you personally. However, if you have registered on the Sites, it may be possible for us to link certain information to information that identifies you personally. Information collected through our Sites includes information sent to us automatically by your web browser, the address of the web page you were visiting when you accessed our Sites, information about your operating system, the browser you are using, the date and time of your visit, and online traffic patterns and content accessed throughout our Sites.


How We Use Information

The main purpose of any information provided through our Sites is to be used to contact you in regard to potential service needs, potential recruiting opportunities, and/or occasional emails pertaining to company updates, changes, and announcements. You understand that by submitting your information through our Sites, via any outlined contact submission form(s), emails, phone calls, documentation pertaining to the loan process, or activity on our SItes, you agree to be contacted regardless of registration with any federal, state, or local Do Not Call list, Do Not Mail list, or any other comparable list or registry. By providing information through our Sites, a telephone call, an e-mail, letter or by any other means permitted by Kudos Financial, you authorize Kudos Financial to engage in the following uses of your information:

  • respond to inquiries or service requests and monitor such responses;

  • perform mortgage loan processing services on behalf of independent mortgage loan originators, mortgage brokers and mortgage lenders

  • provide information about and market our products or services or those of our Affiliates;

  • provide information about Kudos Financial and provide our services to independent loan originators, mortgage brokers and mortgage lenders;

  • resolve problems;

  • manage the Sites and assess usage;

  • append or link your Personal Information to any other information we or our Affiliates hold about you, or we obtain from third party customer analytics providers.

  • enhance or personalize your experience using our Sites;

  • inform you of offers or new features that we believe may be of interest to you;

  • provide information or services you have requested;

  • process or maintain your subscription to a newsletter or mailing list;

  • facilitate various programs, promotions or contests in which you participate;

  • target advertising or content, or for other advertising, promotional or marketing purposes;

  • study the use and popularity of various areas of our Sites and to improve our Sites; and

  • analyze general locations where our content is viewed (by reviewing IP addresses). We may also use such information for other purposes related to our business or that of our related entities, as well as for any other purpose described in this Notice or any other agreement you may enter with Kudos Financial, or otherwise as we may disclose to you or to which you consent from time to time.


How We Share Information

Generally

 

Personal Information we collect may be shared with a variety of parties, depending upon the purpose for and context in which that information was provided. For example, when you provide information to us for us to provide mortgage loan processing services to an independent loan originator, mortgage broker or mortgage lender, we may provide the independent loan originator, mortgage broker or mortgage lender with any information you have submitted to us, including your contact information.

We reserve the right to share your Personal Information with our current or future Affiliates. We may also share your Personal Information and other information with trusted third parties for marketing, advertising, or other commercial purposes, and we may occasionally share your Personal Information with trusted parties who may have information that we believe will interest you. You may also request to receive information relating to third parties who are not affiliates of Kudos Financial or our Affiliates (such as independent loan originators, mortgage brokers, mortgage lenders or one of our partners, sponsors or service providers). In the event you request information from, or request to be contacted by such a third party, we will share your Personal Information with them.

 

Anonymized Information

 

We may share analyses of our server logs, traffic or information relating to customer leads, including details regarding usage of our Sites and general information about our audience, with current or potential advertisers or business partners. Such disclosures typically aggregate usage data from these analyses and other information not generally considered to be Personal Information.

Service Providers

 

We may, without your consent, share Personal Information and other data with service providers who provide certain services on our behalf, or in the other circumstances noted below. For example, we may share certain Personal Information we collect with third parties such as providers of data hosting or processing services, payment processors, or other service providers. We also reserve the right to share any information we possess, or data derived from it with service providers or others if such information has been reasonably de-identified.

For certain aspects of the loan process and to provide certain services to you, Kudos Financial employs or utilizes service providers including, but not limited to, appraisal management companies, title companies, closing attorneys, consultants, attorneys, third-party developers and technology companies and others as necessary. In order for service providers to assist our team, we may need to share your personally identifiable information.

Mergers & Acquisitions

 

In addition, in the event that we go through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of our assets, Personal Information will, in most instances, be part of the assets transferred, or may be disclosed (subject to confidentiality restrictions) during the due diligence process. If such a transfer occurs, the acquiring company's use of your Personal Information will still be subject to this Notice and the privacy choices you have made.

Legal Disclosures

 

Finally, we may, without your consent, access and disclose your Personal Information, any communications sent or received by you, and any other information that we may have about you as may be permitted or as we believe in good faith may be reasonably necessary to comply with any law, regulation, rule or court order; pursuant to subpoenas or other requests from governmental, regulatory or administrative agencies or law enforcement authorities; to respond to any claims, or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms of Use, or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Personal Information in situations that we believe to be emergencies involving potential threats to the physical safety of any person or property, if we believe that your information in any way relates to that threat.


Your Choices

It is possible for you to use some of our Sites without giving us any Personal Information. When you register with us or give us Personal Information, you may sometimes have an opportunity at the time we collect your information to limit e-mail communications from us or opt-out of receiving emails from third parties, or you can unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in every email. You may get more information or opt out of all information sharing with third parties for marketing purposes by contacting us at privacy@kudosfi.com or using the address below.

How can I access or update my Personal Information?

You may access or update any Personal Information by accessing your account or contacting us or by the other means specified below. We will respond to reasonable requests for access or revision and will provide access to the extent required or allowed by law. However, we may decide not to grant access or make revisions where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy in any given case, or when the rights of others would be violated by granting the access.


Information Security

We implement reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we are not liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Notice. Furthermore, please remember that "perfect security" does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure.


Effective Date; Notice Changes

Each time you use the Sites, the current version of the Notice will apply. Accordingly, when you use the Sites, you should check the date of this Notice (which appears at the top of the Notice) and review any changes since the last version. We reserve the right to modify this Notice at any time and without notice other than simply posting such modifications. Any such modifications will be effective immediately upon posting on the Sites.


Limitation of Liability

By providing us with any Personal Information, you expressly and unconditionally release and hold harmless Kudos Financial, our Affiliates, and each of their related entities, parents, service providers, licensors, and its or their respective officers, directors, employees or agents (collectively the "Kudos Financial Parties") from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent third party companies from making unauthorized use of your Personal Information, we cannot be held be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information by those third parties.

UNDER NO CIRCUMSTANCES SHALL ANY KUDOS FINANCIAL PARTIES BE LIABLE FOR ANY DAMAGES (INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST PROFITS OR LOST REVENUE) THAT RESULT FROM THE USE OF THE SERVICES, INFORMATION OR MATERIALS PROVIDED ON OR THROUGH THIS SITE, EVEN IF THE KUDOS FINANCIAL PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


International Guests

At this time our Sites and the services we provide are intended for use solely by U.S. customers. If you are accessing our Sites from outside of the U.S., you consent to the transfer of your information to the U.S., and the processing, use, and sharing of your information in accordance with this Notice. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Notice.


Contact Us

If you have any questions about this Notice or our Sites, please feel free to contact us.

Email

 

privacy@kudosfi.com

Phone

 

(248) 942-4913

 

Mail

Kudos Financial

19 Clifford Street

Detroit, MI 48226

 

By using our Sites, you agree to Kudos Financial's Privacy Policy and to the use of the information Kudos FInancial receives and collects as stated herein and in ways Kudos Financial may notify you of in the future. By providing any personal information to the Sites, you acknowledge that you fully understand and consent to the collection and processing of such information. Kudos Financial reserves the right at its discretion to modify this Privacy Policy at any time. Your continued use of our Sites following the posting of changes to these terms indicates your acknowledgment and acceptance of all changes.

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